Interact Online

Interact Online dispute diagnostic and resolution service

Our service helps people who have interpersonal or contractual disputes.

We mainly help with three types of problems:

Interpersonal Disputes – these are disagreements or disputes with another person where there is no formal contract and it doesn’t relate to family law issues. That might be issues between couples (who don’t want to separate), family members, neighbours, workmates,  business associates, club or association members etc.

We offer a free dispute diagnostic session to help them to work out the next step which may be with us or may be referrals to other support services. If it is mediation we can provide them with online mediation services, online interpersonal skills training in co-parenting and anger management and free safety planning sessions. 

Family Law Disputes – these are disagreements or disputes between people where if they can’t resolve them they will end up in Family Court. We can help them to negotiate agreements about children after separation, financial negotiations about financial support after separation and before their divorce, property settlement negotiations to reach a property settlement suitable to be made into Consent Orders and review and re-negotiation of Parenting Orders, Parenting Plans and Parenting Agreements over time.

We offer a free family dispute diagnostic session to help them to work out the next step which may be with us or may be a referral to other support services. If FDR may be appropriate we can provide them with online Family Dispute Resolution Mediation services, Mediator Facilitated Negotiation, online interpersonal skills training in co-parenting and anger management, dispute resolution related coaching, and free safety planning sessions.

Contract Disputes – these are disputes where there is a legal contract such as a rental agreement, lease agreement, purchase agreement, franchise agreement, employment agreement or other contracts that have been breached or are in danger of being breached.  COVID-19 has meant that people are experiencing unforeseeable shifts in their employment, income, and capacity leading to a need to discuss and renegotiate agreements.  If these disputes are not resolved they will usually end up in a tribunal or court with large legal fees and any future relationship damaged beyond repair.

We offer a free dispute diagnostic session to help them to work out the next step which may be with us or may be a referral to other support services. If it is mediation we can provide them with online mediation services or mediator facilitated negotiation.

The program is called Interact Online and is run by Interact Support, a national social enterprise style not-for-profit based in Cranbourne East in Melbourne.

The purpose of the program is to provide early intervention and resolution services through appropriate dispute resolution (ADR) rather than escalating the conflict by fighting it out through lawyers and the court is the only way to resolve disputes, especially interpersonal disputes.

More Information on our key services.

Dispute Diagnostics

This is a 15 to 20-minute Triage Call to identify the type of dispute and potential appropriate dispute resolution pathway.
https://interact.support/dispute-diagnostic/

The outcome is greater clarity about the issues, reassurance that every dispute can be resolved one way or another and the next step identified.

Mediation

This is a structured collaborative negotiation process facilitated by a team of two NMAS Accreditated mediators using an online mediation model.  Our preference is via zoom however we also offer phone mediation if the client doesn’t have access to computers and data or a mediator facilitated negotiation if direct communication between the people in dispute is not appropriate.  The process always begins with a pre-mediation session with both parties to assess risk and suitability for mediation and to help them to consider their options and prepare for the mediation.  https://interact.support/mediation/

The service is means-tested and no one is turned away due to their financial situation.

Family Dispute Resolution

This is a structured collaborative negotiation process for people to use instead of going to the Family Court or using lawyers to negotiate for them. It is facilitated by a team of two registered Family Dispute Resolution Practitioners or a FDRP and an intern using an online mediation model.  Our preference is via zoom however we also offer phone mediation if the client doesn’t have access to computers and data or a mediator facilitated negotiation process if direct communication between the people in dispute is not appropriate.  The process always begins with a pre-mediation session with both parties to assess risk and suitability for mediation and to help them to consider their options and prepare for the mediation.  https://interact.support/family-dispute-resolution/

Safety Planning

This is a free session that we offer for anyone who feels that they are at risk of violence from another person.  The session is conducted by Video Meeting if possible or can be done via phone if necessary. Support people are welcome to attend.  The process is like preparing a Bushfire Safety Plan in that the person preparing the plan is not at fault for the danger but they do have things they can do to help them to be safer if their situation flares up.  Suitable for people who have decided to remain in a family violence situation as well as those who have separated.

Anger Management Program

This is a low-cost online anger management course for people who have a problem with anger. The people who may benefit include people who have not learned to manage their emotions, people who have been using anger to get what they want but the strategy isn’t working for them any more as well as people who have a family member who uses anger to control them.  The course is low cost, self-paced and online. It teaches you to understand anger, learn how to prevent it being an issue for you and most importantly learn how to get your needs met without trying to bully other people into doing what you want.  https://interact.support/online-anger-management-course/

Post Separation Parenting Program

This is a self-paced, online post-separation parenting program designed to parents to provide the best opportunities for their children to grow up strong and healthy despite their separation.  It is licensed to Interact Support by the High Conflict Institute and is a worlds best practice program.  The course helps parents to manage the four big skills of successful parenting and co-parenting.  Managed emotions so that you don’t get stressed out, Moderate behaviour so that you provide a good example for your children and don’t escalate the situation, Flexible thinking so that you find ways to resolve problems and Checking yourself so that you focus on what you can change rather than just wishing the other parent would change and blaming them for everything.  https://interact.support/new-ways-for-families/

Pre-Mediation and Conflict Coaching

Most people can work out their issues with the assistance from a Mediator.  In about 20% of the cases that isn’t possible because of the complexity, the lack of skills in negotiation, or the difficult behaviour of one of the participants to the dispute. Coaching can really help if you get caught up in a more difficult and drawn out dispute to help you manage the emotional roller coaster, to learn how to deal more effectively with a high conflict person and how to be an effective in collaborative negotiation.  https://interact.support/coaching/

  • Fully online accessible from anywhere with internet / phone access

  • Interpersonal Skill Building online courses

Key Contact

Joanne Law – Co-Founder Interact Support and Program Manager Interact Online

W: https://interact.support

E: joanne.law@interact.support

M: 0401 293 500